Shipping policy
Processing Time
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All orders are processed within 5 business days (excluding weekends and holidays).
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Orders placed after 12PM will be processed the following business day.
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During high-demand seasons (sales, holidays), processing may take a little longer.
Shipping Rates & Delivery Estimates
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Shipping rates are calculated at checkout based on your location and preferred method.
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Standard delivery typically takes 3–5 business days after processing.
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Expedited options may be available for an additional fee.
Order Tracking
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Once your order ships, you will receive a confirmation email with tracking information.
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Please allow up to 24 hours for tracking updates to appear.
Lost, Delayed, or Stolen Packages
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Once your order has been shipped and is in the hands of the carrier, we are not responsible for lost, stolen, or delayed packages.
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If this happens, we recommend contacting the shipping carrier directly.
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We are happy to assist with guidance, but replacement orders cannot be issued for carrier-related issues.
Incorrect Shipping Information
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Please double-check your shipping address before completing your order.
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We are not responsible for packages delivered to the wrong address provided by the customer.
International Shipping (if you plan to ship outside the U.S.)
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We currently offer international shipping to select countries. Delivery times vary depending on destination.
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Customs fees, duties, and taxes are the responsibility of the customer.
Contact Us
If you have any questions about your order, please email us at rawafhairextensions@gmail.com. We’re here to help ensure your experience with us is smooth and enjoyable.